| 家教赵老师的文章列表 |
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发表于：2012-12-04 阅读：83次
PART I Serving Chinese Food 1. To help the students master the procedure of offering Chinese food service 2. To learn what a waiter or waitress should do when serving the guests 3. To help the students make similar dialogues Warming -up Questions: （1） Can you tell me some famous Chinese dishes? （2） Can you tell us the Eight Cuisines in China? (3) Which department is in charge of this service? Categorization of Chinese cuisine Sichuan Cuisine Shandong Cuisine Cantonese / Guangdong Cuisine Jiangsu Cuisine Fujian Cuisine Hunan Cuisine Anhui Cuisine Zhejiang Cuisine Feature of Chinese cuisine: Food & Beverage Department Listen to Dialogue 1 – In the Chinese Restaurant Pre-listening questions: 1) What does the hostess present to the couple after having them seated? 2) Does the restaurant serve salamander? 3) Do you know Maotai? Can you talk something about it? 4)When the customers come into your restaurant, what will you ask first? Procedures of receiving diners when there are tables available： when there are no tables available： Procedures of taking orders: Order of serving Chinese food: Restaurants categorized by service: Listen to Dialogue 2 – Paying the Bill Pre-listening questions: 1) Is there anything wrong with the bill? 2) How would the guest like to pay his bill? Translation 1) We have a window table reserved for you. 2) I’m afraid there is no other place free at the moment. 3) I’m sorry, this table is already reserved. 4) There will be a wait of about twenty minutes. 5) You can sit in the bar if you like and we’ll call you when we have a table. 6) Have you decided what you’d like? 7) What would you like to start with? 8) Would you like something to drink? 9) How about the dessert? 10) What soup would you prefer? 11) What would you like for your main course? 12) What would you like to go with your main course? 13) Would you like a drink before your meal? 14) Could you recommend some good wine? 15) Waiter, would you bring the bill please? 16) Who is paying please? 17) Which kind of credit card are you holding? 18) Sorry. We don’t accept foreign currencies. 19) Look forward to your visit again. 20) Let’s go Dutch this time. PART II Serving Western Food 1. To help the students master how to offer to order room service and send the room service order. 2. Make situational dialogues fluently. QUESTIONS 1. Can you name some popular western wines and dishes? 2. What would be the table manners in the west? CULTURE OF BACKGROUND Order of serving western food: Types and contents of western breakfast: Dialogue 1 -- Offering Room Service Pre-listening questions: What is the guest’s room number? What kind of breakfast does the guest order? Dialogue 2 -- Explaining Western Dishes Pre-listening question: What is the chef’s recommendation? Tanslation 我们饭店提供24小时送餐服务。 如果您要什么，就按铃叫服务员。 如果您想把饮食送到房间里，就打电话叫客房送餐。 您可以在房间里享用早餐。 Good morning. This is Room Service. May I help you? I’m the waiter from room service. I’ve brought you the breakfast. We will collect the plates in 45 minutes. How would you like your steak done, sir? Rare, medium or well done? Would you sign the bill, please? Enjoy your breakfast, sir. Part III Serving Beverage Learn how to serve wines in a western restaurant or in the bar Learn how to face a complaint regarding food quality or service.
1. Can you give us some names of the famous wine home and abroad? 2. Discuss with your partner the beverage menu in Chinese restaurants. What are some of the items on the beverage list? 3. Can you say some names of cocktails? Do you know how to make a cocktail? Task 1 Related information
倾国倾城八大葡萄酒名庄 Chateau Lafite Rothschild Chateau Haut-Rrion Chateau Latour Chateau Mouton Rothschild Chateau Margaux Chateau Cheval Blanc Chateau Ausone Petrus the raw materials of cocktails Dialogue 1 – Wine Order in the Restaurant Pre-listening questions: What wine did the waiter recommend the couple to have with their dinner? Dialogue 2 – At the Bar Pre-listening questions: What wine did the tourists order respectively? Dialogue 3 -A Complaint in the Restaurant Pre-listening questions: 1) How does the hostess deal with this complaint? 2) Have you ever had an unpleasant experience in a restaurant? Did you make a complaint? How was it handled? Share you experience with your group. Task 4 translation ) I would like to look through the drink list. 2) How would you like it, straight or on the rocks? 3) This wine is usually popular with ladies. 4) Would you like a la carte? 5) Would you prefer red, white or rose wine? 6) What would you like to drink? We have variety of wines and liquors, Which kind do you prefer? 7. 晚上好，你们想喝点什么 8. 唔，先让我看一下酒水单 9. 我们中国有八大名酒。我说您来一杯我们的山西汾酒吧。 10. 服务员, 给我一杯青岛啤酒。给她来一杯杜松子酒。
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L15-16 Food and Beverage [小班信息]
发表于：2012-12-04 阅读：39次
I :Booking a Table I.Word Reference: REVIEW quality n. food and beverage operation administrative adj. purchasing steward subdepartments’ head operation n. preliminary adj. sanitation n. account for proportion n. sales outlets lounge bars The Charterhouse Hotel a table for two in your party elegant reservationist n. well-decorated adj. vacant seat lavish a. credit card fruits：
9. cherry 10.peach11.pear 12.Chinese date （pitted date ） 13.coconut 14. strawberry
15.raspberry 16. blueberry 17. Blackberry18.grape 19.sugar cane 20.mango 21.pawpaw or papaya
22. apricot 23. nectarine 24.persimmon 25.pomegranate 26. jackfruit 27. areca nut 28.bitter orange
29. kiwi fruit or Chinese gooseberry 30.cumquat 31.flat peach 32. litchi 33.greengage
34. haw \hao \35.honey peach 36.musk melon 37.plum 38. waxberry red bayberry 39. longan
40. crab apple 41.starfruit 42.loquat 43.tangerine 44wax-apple 45guava.
meat and vegetables\greens （livestock）：
9Chinese cabbage （celery cabbage）10 cabbage 11radish 12 carrot 13leek 14 pea 15potato
16cucumber 17onion 18 celery 19 celery sticks 20 sweet potato 21 mushroom 22 olive 23spinach
24（Chinese）wax gourd 25 lotus root26 eggplant27 green pepper 28 garden bean29 pork joint
30 cole rape 31 laver 32 balsam pear 33 okra[əukrə] 34 agarics 35caraway 36 loquat
37 silvery fungi 38 tendon 39 fennel（fennel oil ） 40 carp 41bacon 42 needle mushroom43 lentil
44 areca[英] [æ′rikə,ə′ri:kə] 45great burdock[英] [bə:dok] 46summer radish 47 bamboo shoot
48Chinese mugwort49mung bean 50green soy bean 51 lean meat 52speck
53 day lily （day lily bud）54 bean sprout 55 towel gourd (loofah) 1.How important do you think the food and beverage department is in a hotel? 2.What are the main tasks for the food and beverage department? How the activities can be divided? 3. What is the major activity of the most hotels? Why does it say that the services in food and drink are very important? 4.If you want to book a table in the restaurant over the phone, what information should you give to the receptionist? 5.If the guests don’t have any reservation, what should the hostess do when there is no table available? 6.What is a continental breakfast ?and what is American breakfast ? 7.What are the five food -serving styles commonly found in different countries ? 8.When working with Chinese menus what four important points should you remember ? III .Useful expressions Making a reservation 1.How many people is it for ? 2.What time is it for ? 3.In whose name ,pls ? 4.Let me just confirm:That's a table for 4 at 8o'clock this Wednesday in the name of Wang . Taking Orders 1.Would you like to order now ? 2.Today's special is ... 3.How about ... 4.I would recommend ...to you . Breakfast 1.Would you like to have breakfast ? 2.What kind of breakfast would you like ,Madam ? 3.Would you prefer orange juice or grapefruit juice ? 4.Would you prefer the buffet ? 5.Would you like our breakfast buffet ? Room Service 1.If you 'd like have your meal in the room,just dial room service . 2.Breakfast can be served in your room from 6 o'clock to 9 o'clock . 3.May I know your room number?Your order will be ready very soon. 4.Now you can enjoy a mouthwatering (令人垂涎的）treat。 5.Excuse me ,may I put your breakfast on the table ? 6.Could you sign for it ? IV .Compile dialogues 1.Booking a Table on the Phone 2.Party Reservation 3.At a Crowded Restaurant 4.Taking Orders 5.Breakfast 6. Room Service V .Act it out
Situation A: The caller: Jack calls to reserve a table for tonight. They want to hold a birthday party for one of their friends. The guests will have dinner in the private room, beginning from 7:00. Western food are their favorite. The reservationist: You ask the caller what kind of special decoration they need to prepare beforehand. Ask the guest for the name and telephone number and repeat the booking. Situation B: A party of five, a woman and four men, come into the restaurant. They haven’t any reservation. The hostess seats them. Hostess:______________________?（晚上好，能为您效劳吗？） Guest: Good evening. Have you got a vacant table for us? Hostess: _____________________?（您有预订吗？） Guest: No. Hostess: _____________________? (请问共有几位?) Guest: Five. Hostess: I’m sorry, but the restaurant is full. ___________________. (没有五个人的桌子了) Guest: How about the table for four? We can add a chair. Hostess: Oh, good. ___________________.（有一个靠窗户四人的桌子）I’ll help you to move a chair. Guest: Thank you. VI .TRANSLATION into English： 1) ----靠窗的那张桌子是空着的吗？ ----很抱歉，那张桌子已经预订了。那边角落有张空桌。 2) ----晚上好，女士们、先生们。请问您有预订吗？ ----昨天我预订了一个八人桌的座位。我叫史密斯。 ----请稍候，史密斯先生。我查一下。哦，史密斯先生，我们为您保留了4号台。这边请。 3）----三星餐厅，能为您效劳吗？ ----我要订明晚的一个包间。我要典型的中国菜。 ----好的，请问共几位客人？ ----10人。包括酒水在内每人30元。 into Chinese: 4) Receptionist is responsible for answering questions about reservations, booking and assigning tables or private rooms for guests. 5) The hotel staff in charge of reservation fills up the reservation form and then distributes them to restaurant manager, the chef, receptionist, etc. 6）I’m afraid that we have let another guest sit at your table since you did not arrive at the reserved time. Would you mind waiting as the restaurant is full? VII Listening practices |
Lecture 13-14 Housekeeping [小班信息]
发表于：2012-12-04 阅读：28次
I.Can you give the answers to them ? 1. Which department is the busiest and most important one in a hotel? 2. What is the responsibility of an executive housekeeper? 3. What is the duty of the housemaids ? 4. Turn-down service will be done by the day shift,right? 5. What do you think of the service that is offered by a housekeeper? 6.What does the turn-down service include? 7.What is the main duty of the Housekeeping Department Staff? II.Useful expressions Room cleaning 1.When would you like me to make up your room,Sir? 2.Could you like me to clean up your room right now,Sir? 3.We'll come and clean your room immediately. Turn-down Service 1.May I do the turn-down service for you now,Sir\Madam? 2.Shall I come back later? 3.Shall I draw the curtains for you,Sir\Madam? 4.May I turn on the light for you? 5.Can I make the beds for you now or do you wish it to be done later? Maintenance Service 1.We'll have the maintenance department check it for you. 2.It needs to be replaced. 3.I'm sorry,Sir.I'll inform the maintenance department at once. 4.We'll send someone up to your room right now. 5.We can have it repaired. 6.Maintenance can be there in the next 15 minutes. Laundry Service 1.Please complete the laundry list and put it together with your laundry. 2.There is an extra 50%charge for express service. 3.Is it for normal service or express service? 4.What time should\can we pick up your laundry? 5.We only do simply mending. 6.We'll stitch it on washing. 7.The laundry has sewed a new button for you. III WIRDS tidy up shower v. pillow-case n. hair-dryer n. volt n. converter n. laundry n. shrink v. colorfast adj. check-out room Room Center room status report baby-sitting turn-down service folding bed briefcase n. laptop maintenance n. express service executive housekeeper vacuum cleaner pajamas toilet paper trolley wardrobe slipper IV.Dialogues.(Ss compile the following ) 1. Making Up the Room 2. Asking for Room Service 3. Laundry Service 4. Turn-down Service 5. Safe-Deposit Box 6. Maintenance Service V.situational dialogues Situation A: Situation B: Make a telephone call: Jim Norton wants to use his electric razor, but it’s out of power. So he calls room service for a transformer. VI Complete the dialogue (Knocking on the door) H: Housekeeping. __________________? G: Come in. H: Good evening. ______________________? G: What do you mean by “turn down service”? H: For” turn down service”, I’ll switch on certain lights, draw the curtains, make up your bed, empty the waste bin … G: Not now, please. We are going to have a get-together with our friends here. _____________? H: Certainly, madam? Would you like me to put down the curtains for you? G: ___________. That’s much better.
H: Is there anything I can do for you? G: Yes, I’d like to have 4 plates, 8 glasses and ________ to cut the fruit. H: I’m sorry, madam. I can bring you the _____________, but knives can not be offered to guests. Do you mind if I take the fruit away and cut them for you? G: _____________. You may take the fruit and bring them back with the plates. H: Certainly, madam. I’m always at your service and wish you a good time. G: Thank you. H: You’re welcome. VII Translation 1)下午4：30~6：00无法清理房间。 2)你能给我演示一下这个吹风机怎么使用吗？ 3)客房服务员马上给您送过去，请稍候。 4)请告诉我们您要求什么时候将衣服送回？ 5)您衣服上的一颗钮扣掉了，洗衣房已为您缝上了一颗新的。 VIII. Complete the table 客房设施中英文对照表翻译练习 房门
红酒杯
天花板
Do Not Disturb Sign 梳子
doorbell 冰桶/夹
地毯 carpet
laundry bag/list 牙具
lock 卫生间
抽风机 exhaust fan
bathrobe 口杯
blanket 紧急出口
淋浴喷头 shower head
shoe cloth 浴袍
peephole
washbasin
shoehorn
shower cap
防火图 fire escape plan 梳妆椅
tap
shoe basket 面巾纸 tissue
衣橱 wardrobe 玻璃窗
面巾架 towel set 棉被 quilt 卷纸 toilet paper
衣架
窗台
浴缸
shopping bag
soap
保险箱
curtain 皂槽
stationery folder
lady's sanitary bag
穿衣镜
armchair 浴帘
envelopes,writing paper
nail file
行李柜
round table 花洒
comment card
shaver
空调调节器
stand lamp 墙砖
fax paper
cotton stick
电视柜
bed/bedspread 云石台
ball pen
bath towel
电冰箱
bedside table 电吹风
TV program list
face towel
酒水柜/洋酒 mini bar/foreign wine 床头柜控制开关
垃圾桶
service directory
bath mat
电热水壶 electric kettle 请勿打扰
面巾纸盒
teabags
hand towel
凉水瓶 cooling bottle 挂画
卷纸架 toilet paper holder
pad/penicil/writing paper 地秤
茶杯 tea cup 烟感器
浴巾架 towels shelf
slippers 矿泉水
咖啡杯 Coffee cup 音响
凉衣绳 clothes-line
shampoo 烟缸
茶缸 mug 电话
花瓶
foam bath 枕套
直升杯 tumbler 墙纸
床垫 mattress
hair conditioner 折叠床/加床
床褥 bed pad 床单
插座 socket
bedside lamp 灯罩
green tea 红茶
茉莉花茶 jasmine tea
bulb 针线包
iron 烫衣板 ironing board 清洁桶 cleaning bucket
wall lamp 马桶
脏布草 soiled linen 房价单 tariff 吸尘器 vacuums
maid's cart 航空信封
厚窗帘 blackout drapes
VIII Oral discussion
1.Work in small groups and discuss What would make a company or organization a great place for you to work? 2.What makes a good team? Do you prefer working on your own or as a member of a team? 3.What are the steps in the process to make the delicious curry? 4.
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Lecture8-9 Operator [小班信息]
发表于：2012-12-04 阅读：51次
I.Question discussions 1.What is a pay phone and its situation now? 2.How to dial a IDD? 3.What are the operator's qualities ? 4. What are the duties of an operator in the hotel? 5. In what situation does the operator take a message? 6. Does the operator need to be trained? If yes, why? 7. In what way the guest in a hotel can make a call? 8. Should the guest pay their phone bills in a hotel immediately after they have made a call? What is the routine in this aspect? II.Words and expressions: visitation n. anyway ad. note paper telephone directory engaged adj. extension. minimum charge consult v. transfer v. non-toll debit card credit card area code n. abide v. regulation n. automatically ad. expense n. account n. area code dial v. ； n. connect v. telephone directory notice:announcement chilled a. personal check smart card n. emergency evacuation n. repayment n. asset growth n. cash flow n. creditor n. bookkeeping n financial statement n. memo n. inventory of salable rooms n III Useful Expressions International phone call 1.To which country,please? 2.Would you like a pay call or person-to person call,Sir.？ 3.A long distance call？All right.Which country are you calling,please? 4.May I have the area code and the hone number? 5.The country codes are listed in the Service Directory in your room. 6.Shall I connect you with the international operator? Taking a Message 1.I'm afraid he is not in his room now.Would you like to leave a message ? 2,I'm afraid there is no response.Can I take a message,please? 3.I'll pass your message to Mr,Black. Wake-Up Calls 1.At what time? 2.At what time shall we call you? 3.Please dial your new wake-up time.The computer will cancel the old time. 4.We use a 24 hour clock.
IV Practice Dialogue I Taking a Message for the Guest O: Good morning, this is Beijing Hotel Operator. Can I help you? C: Good morning. May I speak to Mr. Geller from America? O: Do you know which room he is staying in? C: He’s in Room 1109. O: Hold the line, I will put you through.\Certainly Sir. Could you wait a moment while I put you through? (one minute later) O:Hello,Sir.I'm afraid there is no response.Would you like to leave a message for him? \(The caller is calling again) C: Sorry to bother you again. But I have called Mr. Geller’s room, he is not in. Can I leave a message? \O: Sure. C:Thank you.Please just tell him that I am called and wanted to visit him at 9 this evening. o:May I have your name,please? C:Yes,it's Mr.White. O: May I read back the message to see if it is correct? Mr. White called at 9 a.m. and wanted to visit Mr. Geller in Room 1109 at 9 p.m. this evening. C: That’s it. O: May I have your telephone number so that Mr. Geller can call you back if necessary? C: Yes,good idea.My number is 010-88740691. O: 010-88740691. Thanks for calling. We will tell him as soon as possible. \I'll make sure he gets the message. C: Thank you. O: You’re welcome. Dialogue II Visit after 10 p.m. O--- Operator G--- Geller W--- White (Mr. Geller is showing up at the gate of the hotel) O: Excuse me, Mr. Geller. Your friend Mr. White has called you while you were out. He has left a message. Here you are. W: Thank you. Did he say he would come at 9 p.m.? It’s almost ten now. (Looks at his watch) Thank you anyway. O: That’s all right. W: Good evening. I’m Mr. White who has called this morning. I’m here to see Mr. Geller in Room 1109. Can I go upstairs? O: Sorry, but we must announce visitors to our guests first.Please wait a minute. (Announces Mr. White to Mr. Geller) Ok. Mr. Geller wants you to meet him in his room. Could you please fill in this form before you go upstairs? W: Why? I’ve never been asked to fill in a form like this before! O: It’s because it’s after 10 p.m. W: This is a bit much, really. O: I’m sorry, but it’s a regulation here and everyone must abide by. W: Okay, okay. Here you are. DialogueIII Making a Long Distance Call--DDD Call G--- Geller O--- Operator O: Good morning, operator. May I help you? G: This is Geller from Room 1109. I have been trying to call my friend on his cell phone number several times, but I have failed. What’s the matter with the phone? O: Are you sure that you dialed his cell phone number correctly? G: Absolutely. I checked it over twice in my phone book. O: Did you dial the area code? G: Yes. O: Did you dial “0” before you dialed his number? G: No. What’s “0” for? Why should I dial it first? O: Well, you see. If you want to make a DDD call, you have to dial “0” to connect your phone with the Hotel’s DDD system. G: Thank you. By the way, how is the long distance call charged? O: Our system will record the time automatically. We put the telephone fee on your expense account. You can pay it when you check out. IV.ACT IT OUT Situation A: You’re a colleague of Mr. John Jefferson. You called him to tell important business. But he is not in. so you ask the operator to leave him a message.
Situation B: You’re a guest who has registered and got the key. You’re interested in the hotel services and ask the bellman about them, but when you get to your room, you are not satisfied with your room because it’s too noisy outside, so you want to change it. V. Complete the sentences according to the context: 1）The operator answers the phone. She says: _____________. May I________? 2）She doesn’t hear someone’s name very well. She says: I’m sorry, but ____________________? 3）She tries to pass a caller’s telephone to a guest’s room, but the guest is using the phone, she will say: I’m sorry, but _____________. Could you ___________? 4）She tries to call a guest’s room, but there is no answer, she will say: _________________. Would you like to call him later? 5）A caller wants to reserve a banquet hall, the operator tells the caller: I will _______________ to the Food and _______________. 6）The caller wants to know the charges for long distance calls, she will say: The charges will be_________________ and when you check out, you can_____________ together with______________.
V.Translation 1) 对不起，509分机现在占线，您过会儿打过来好吗？ 2) 线路有点毛病，我听不清楚。请大声点。 3) 请给我接投诉中心，我要投诉。 4) 我想打国际长途。应该怎么操作？ 5) When a guest arrives, the doorman carries in his or her luggage from the car. The luggage stays on the lobby floor until the guest finishes registering. With the room slip and key at hand, the doorman escorts the guest with his or her luggage to the room. VI . Finish the following Visitor’s message: XXX Hotel Date _______________
Message From MR./ MRS./ Miss Telephone _______________________________________________________ Message ______________________________________________________________________________________________________________ Guest name _______________________________________________________ Room No. Clerk _________________ __________________ VII.English Chinese translation 连连看： 10扇贝 11鲍鱼 12小贝肉 13牡蛎14 鱼鳞15海蜇16鳖 海龟 17蚬 蛤 18鲅鱼 19鲳鱼 20虾籽 21鲢鱼 银鲤鱼 22黄花鱼 sea food：
VIII .English around You A man wrote a letter to a small hotel, he planned to visit on his vacation: "I would very much like to bring my dog with me. He is well-groomed and very well behaved. Would you be willing to permit me to keep him in my room with me at night?" An immediate reply came from the hotel owner, who said, "I've been operating this hotel for many years. In all that time, I've never had a dog steal towels, bedclothes, silverware or pictures off the walls. I've never had to evict(驱逐) a dog in the middle of the night for being drunk. And I've never had a dog run out on a hotel bill. Yes, indeed, your dog is welcome at my hotel. And, if your dog will vouch保证 for you, you're welcome to stay here, too."
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THE SECOND SECTION [小班信息]
发表于：2012-12-04 阅读：76次
I.Asking the way politely 1.-----GENERAL IDEAS
If you say to your teacher, “Where is my book?”this will _________. But if you say , “ Excuse me , Mr West. Do you know where my book is?” your question will sound __________________.On the other hand it might be already to say “Where is my book?” in some situations, perhaps people _______________. Where are the restrooms?” and “Could you please tell me where the restrooms are?” are similar requests, both are correct English , but the first could _________. We need to learn how to be polite when we ________. You ________ usually say , “ Peter lend me your pen.” A very direct order like this can _________ in English . Usually in English polite questions are longer and include extra language. It sounds __________ to say “ Peter, could you lend me your pen?” Sometimes we might even need to _______ some time leading in to a question or request. It might seem that ________________ is more difficult than ___________, and in a way this may be true. Howerer, in order not to ______ people , _________ about language etiquette is just as ________ as learning _______________. And ________ will also help you become better at English , or any other language ________________.
2.Think and answer the questions. 1.What do you think the direct and polite questions? 2. Why using correct language is not enough? 3. What might the expressions you use depend on? 4. What situations you can say “Where is my book? ” 5.What does a very direct order sound? 6. What should polite questions be? 7.What can we do that we don’t offend people? 8.Is language etiquette(礼节语言)as important as learning grammar or vocabulary? Why? 3.Where you can do the following things? Match each thing with a place in the picture. __buy shampoo __get some information about the town __save money __get some magazines __buy some writing paper __make a telephone call __buy some stamps __get a dictionary 4.Sample dialogues A: Excuse me, could you tell me where the bank is, please? B: The bank is across the street from the shopping mall.
A: Where’s the theatre? B: Walk along this road, and take the first turning on the right. It’s about a hundred meters along then on the left. 5.Translate the following. 径直走 在十字路口 在交通处 向右转 向左转 斑马线 在你的左边 在你的右边 正确的一个 过马路
当你来到十字 在街道角落处 在教室的角落处 6.Summarization 穿过马路 cross the road, walk across the road 一直向前走go straight on/ walk on 十字路口 crossroads/ turning 在…对面 be opposite…/across from… 第3个路口右转 Turn right at the third crossroads Turn right when you come to the third turning Take the third crossroads on the right 7.More practices No.1 A：Hi.Can I help you? Where're you going? B：Could you tell me how to get to the Tian'anmen Square? A：Cross the street,you can find the bus stop behind the wood,please take bus number 690 to the Tian'anmen Square. B：Thank you very much. A：You're welcome. No.2 A：Excuse me,where is the pay phone? B：There is a pay phone in front of the restaurant. A：Thank you. B：My pleasure.Have a nice day! A：The same to you. No.3 B：Welcome to Beijing! A：May I know where the public toilet is? B：Go along the road,turn left you'll find the toilte is there. A：Thank you very much. B：My pleasure. No.4 A： 请问我如何才能去雍和宫？ B：从这儿，沿着这条路走过牌楼在大街的右侧，您就会在那里找到公共汽车站，请你乘坐808路到西直门外下车，您可以在那里换乘地铁2号线，就可以到雍和宫。 A：十分感谢。 B：能为您服务是我的荣幸。 No.5 A：请问您，在哪里可以找到导游？ B：沿着这条路在颐和园大门的右侧您就可以找到导游室。 A：谢谢。 B：不用客气。 No6 A：票价多少钱？ B：颐和园的票价有两种。一种30元，另一种60元。 A：十分感谢。 B：能为您服务是我的荣幸。 No.7 A：您能告诉我去机场怎么走吗？ B：从这儿，沿着这条路走过牌楼在大街的右侧您就会找到公共汽车站，先乘坐696路公交车，在保福寺桥西车站下车，马路对面就是机场大巴车站，乘此大巴直达机场。 A：十分感谢。 B： 不用客气。祝您在北京过得愉快！ 8.Further practices 怎么去南普陀寺 \万石植物园 \鼓浪屿\湖里山炮台? （Nanputuo Temple Wanshi Bonatic Garden Gulang Island Hulishan Fortress ） 轮渡\第一码头
ferry terminal\No.1Dock
BRT=Bus Rapid Transit 园博园Garden Expo Park
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Lecture3-4 Hotel Reservation [学习经验]
发表于：2012-12-04 阅读：37次
Introduction The Front Desk/Front Office/Reception Desk/General Service Counter is the answer station for residence halls. In most halls, it is located in the Lobby, near the main entrance. You register, check-in, check-out, change money and ask for other help there. The reputation of the hotel stands and falls on the performance of the Front Desk. Reservations are an important Front Office function because most guests make arrangements in advance of their hotel stay. An effective reservation process can enhance the ability of the Front Office to plan, to coordinate, and to staff Front Office activities. Task of Reservations Accept and handle the guest’s reservation; Record and keep the information Check and control the process Finish all preparations before arrival What ways are there for us to book a room in a hotel? Verbal reservation ☆ Talk ☆ Telephone Contract\written reservation ☆ Telex/Fax Computer network reservation center Service procedures Greet the guest Ask the guest of the reservation information: date and time of arrival and departure length of staying room type and number of rooms number of guests Search for the room available/needed in the computer Get the following information from the guest: guest name/name of group contact name, telephone number and address Confirm the reservation Express your wishes Form the reservation record Types of Rooms 1.By bed in the room Single Room\ Double Room\ Twin Room \ triple room\ double room (King Size Bed)\ \Extra Bed\TWB (twinbed room with bath) 2.By the decoration of the guest room Standard room(i.e.TWB)\executive room \business room\ deluxe room\ executive\standard \deluxe\presidential suite
3. By the location of the room
connecting room adjoining room corner room inside room junior suites outside room Mountain View Room Sea View Room Lake View Room Pool View Room Deluxe Sea View Room ( Full house\\House use) Part I Review 1. Hotel Department Sales Department Public Relation Department Reservation Department Concierge Department Front Office Department Housekeeping Department Food & Beverage Department Engineering Department Security Department Recreation and Entertainment Department Room Rate Extra charge 追加房价 a. day charge 白天租用价 b. rate for extra bed 加床费 c. midnight charge 深夜房价 d. hold-room charge 保留房价 e. time rate 钟点价 Special Rate 特别房价 a. group rate 团队价 b. family plan rate 家庭租用价 c. package plan rate 小包价 d. discount rate 折扣价 e. complimentary rate 免费 By the season: low season rate 淡季价
peak season rate 旺季价
shoulder season rate 平季价 rack Rate 基本房价/标准房价/门市价/散客价 Contract Rate 合同房价
EP European Plan 欧式计价 ( including lodging rate) AP American Plan 美式计价 （including lodging and three meals) MAP Modified American Plan 修正美式计价 (including lodging and breakfast and supper) CP Continental Plan 大陆式计价 (including lodging and Continental breakfast) BP Bermuda Plan 百慕大计价 (including lodging and American breakfast) Part II useful words and phrases 1.reservation 2.long distance call 3.area code 区号 4.ring(sb.)back 给某人回电话 5.hang up 挂断电话 6.pay call (speaker pay the bill) 发话人付费电话 7.collect call(the receiver pay the bill)受话人付费电话 8.person-to-person call (higher cahrge;call sb.）叫人电话 9.station-to-station call 叫号电话 10.IDD （international direct dialing ) 11.DDD(domestic direct dialing ) 12.arrival date\checkin time:2:00p.m.;early prior to10:00a.m. 13.departure date\checkout time----12:00noon; (1:00-6:00p.m.---50%daily room rate;after6:00p.m. --the full daily roomrate ) 14.prepayment预付\advance deposit 预交押金 15.guarantee 16.reservationist:reservation clerk 17upgrade to a suite 18.upon receipt of the provisional written confirmation 19 cancel your previous reservation:cancellation caharges: 2days prior to arrival ----no charge 1day prior to arrival ----50% of a day's charge 'no show' (NS:guest with reservationbut without arrival有预定却未抵店的人)on the same day---100%of day's rent charged walk-in guest :guests without prereservation散客--NIR（non-reservation) FIT:frequent individual traveler 境外散客 skipper:guest stayed in a hotel for some time and left without making the payment on purpose逃帐客 regular\repeat\return guest 回头客 21.make payment\\settle\have one's account\bill in cash 用现金 by credit card 用信用卡 by traveler's check 用旅行支票 on a company account 记在公司账上 22.several abbreviations MG message MC morning call EXT extention or overstay 延期离店 VX-DEPunexpected departure or understay 客人未住满预定天数 V vacancy 空房 OOO out of order 等待维修 OC occupied 住客房 or on cleaning 正在打扫 GTD guaranteed reservation 有保证类预定 PartIII The most useful sentence patterns 1. willing to help (表示愿意帮忙) Can I help you? What can I do for you? How can I help you, sir? May I help you? 2.Asking a guest to wait a minute (请对方稍后) Just a moment, please. One minute\moment,pls. Hang on, pls. 3.Accept Reservation (接收预定) We have a single available for those dates. We do have a vacancy for those dates. We are glad we’ll be able to accept your booking. 4.Fail to accept Reservations (未能接受预定) I’m sorry, we are fully booked on that day. I am very sorry, we don’t have triple room. I’m sorry, sir. We do not have any vacancy for those dates. I’m sorry, Miss. We are booked solid on that date. I’m sorry, we don’t have any room available for that week. I’m sorry. We are full up for those dates. 5.Explain the service included in room rent (解释房费所包括的服务项目) For RMB550you’ll have a telephone---- For RMB550you’ll get--- For RMB550you’ll be entitled to… For RMB550 it includes… For RMB550 we provide you with… 6.Ask about likes (询问喜好) Would you rather like A or B? Would you prefer A or B? Which would you like A or B? Which would you rather like, the large one or the small one? 7.Offer suggestions (提出建议) I would suggest that you try the Hilton. You might want to try the Palace Hotel. Why don’t you try the Beijing Hotel? You could try the Peace Hotel if you like. 8.Quote (报价) A single would run you between RMB524and RMB280. A single can cost you betweenRMB535 and RMB 280. Prices go \range from RMB535 to RMB280 for a single. It’s RMB550 per night for a single. 9.Ask about personal information Could\Would you tell \give me your name? Could\May I have your name\address\telephone number? Do \Would you mind telling \giving me your name, pls? 10.Ask a guest to speak slowly (请求对方讲慢一点) Excuse me, sir, but could you speak (a little more)slowly, pls? Excuse me, Miss, but would you pls slow down a little?\ Excuse me, Madam, but do you mind slowing down a little? 11.Farewell words (告别语) Thank you for calling us. Thank you for choosing us for your service Thank you for using Room Service. We are looking forward to serving you. PartIV Reservation I.reservation in person (C=Clerk G=Guest) 1.satisfied reservation C:Good morning .This is Room Reservations.May I help you? G:Yes,I like to reserve a room. C:Thank you.For which date? G:From Jan.5th. C:For how many nights? G: For four nights. C: How many guests will there be in your party? G:Just my wife and myself. So I prefer a twin please. C: Hold the line, please. I’ll check our room availability for those days. Thank you for waiting, we have a twin at RMB1000 and RMB1500. C:Which would you prefer? G：I’ll take the one at RMB1500. C: Certainly.May I have your name and initials, please? G: Yes,it’s Tom Cruise T.C. C:Mr. Tom Cruise. May I have your phone number, please? G:Yes,the number is 010-82073660 C:What time do you expect to arrive, sir? G:Oh,around 7p.m.,I suppose. C:I’d like to confirm your reservation. A twin room for Mr. and Mrs. Cruise at RMB1500yuan per night for four nights from Jan.5th to 9th. My name is Mary and we look forward to serving you. 2. Unsatisfied Reservation (未能预约) G:Yes,I’d like to reserve a room with a private bathroom for Nov.14. C:Please hold on. I’ll check our room’s availability. (After a while)I’m afraid we are fully booked on that day. Would you like us to put you on our waiting list and can inform you in case if we have a cancellation? C: Yes, of course. If you require a hotel as ours, I would suggest that you try the Hilton Hotel. G:Do you know the rate per night there? C:I’m sorry. We don’t have the exact rate but it’s around two hundred yuan per night. G:That sounds good. Do you have their telephone number? C:Yes,it is 82973660. G:Thank you very much. Goodbye. C: Thank you for calling us and goodbye. B.Being Unavailable(没有空缺) C:Good morning, sir. What can I do for you? G:Good morning. I want to book a twin room. C:Which kind of room would you prefer? G:I want a twin room with a city view. C:We do have twin rooms but they are all facing the lakes, not the city. G:It’s too bad. Let me think about it. I’ll get back to you later. Thank you very much. Goodbye. C:Thanks for calling. Goodbye. C.Incompletely Satisfied Reservation(无法连续预定到期满) C:Good morning . Room Reservations. May I help you? G:Yes,I’d like to reserve a room. C:Which date would that be ? G:I’d like a twin room for 6nights from March 15th. C: Could you hold the line, please. I’ll check our room availability for those days.---- Thank you for waiting, sir. We have a twin available for four nights from March 15th, but I’m afraid there is none available on the night of March19th. G:Well, do you have two singles for that night? C:I’m very sorry sir, but we are fully booked for all types of rooms on that night.. G:I see, Can you book me into another hotel in the area. C:I’m afraid we don’t have any information on their room availability. Would you like me to book you for all nights except the 19th. G:I’ll think about it and let you know. C:Thank you. We look forward to hearing from you.
II.Reservation for others C:Good morning . Room Reservations.May I help you? G:Yes,I’d like to reserve a room for a colleague. C:Thank you sir., which date would that be? G:For one week.From Oct.1 to 7. C:Which kind of room do they want? G:A double.He’ll be accompanied by his wife. C: Could you hold the line, please. I’ll check our room availability. ----Thank you for waiting. I’m afraid we have no double rooms, but we do have some twin rooms at RMB1000 and RMB 1500 available. G:The one at 1500RMB sounds fine. C: Certainly, sir. May we know the name of your colleague and his wife? G:Mr. and Mrs.Terry Thompson. C:Thank you.May I have your name and telephone number, please? G:Yes,it’s 82973660,extention1301.I work in IBM China. My name is Bill Smith. C:Do you know their flight number and arrival time? G:Yes,it’s Pan American Flight#009.His flight arrives at 2p.m., so he should be there by 5p.m. at the earliest. C:Thank you very much. My name is Mary.If you have any further enquiries, please don’t hesitate to contact me. We look forward to serving your colleague. PartV Confirmation C:Good morning .This is Room Reservations. May I help you? G:Yes,I’d like to confirm a reservation. C:Certainly,sir. May I have the date of your reservation, please? G:It was for May1st, fro two nights. C:May I have your name, please? G:My name is LiWei,L-I-W-E-I. C: Could you hold the line, please. I’ll check our reservation record.-----Thank you for waiting, sir. Your rooms confirmed for that day. We look forward to serving you. PartVI.Change 变更 C: Room Reservations. May I help you? G:Yes, my name is Tom Cruise, and I made a reservation for 2 nights from Sept.25th.I’d like to extend it for one more night until the 27th. C:For 3 nights from Sept.25th until 27th. G:That’s right. C:Will there be any change in your room type? Your reservation is for a twin room. G:No. C:Do you need limousine service reservation now? G:That’s exactly what I want. How much does it charge? C:80yuan for one day. You can make the reservation now. We have a counter at the airport where our representative will escort you to the car. G:That’s sounds good. I’ll take it.. C:Thank you. We look forward to serving you. PartVII.Cancellation 取消 C: Room Reservations. May I help you? G:I’d like to cancel a reservation. C:In whose name was the reservation made? G:Tom Cruise. C:What was the date of the reservation? G:From Sept.7 for 3 nights. C:Is the reservation for yourself or for another party? G:It’s for my manger. C:May I have your name and phone number, please? G:Yes.It’s Terry Thompson and my number is 82073660. C:Thank you, sir. I’ll cancel Mr. Cruise ‘s reservation from Sept.7th for 3 nights. My name is Mary and we look forward to another chance to serve you.
Sentence patterns (Room) Reservations. Can I help you? What kind of room would you prefer? Which date would that be?/When for? How many nights/How long do you wish to stay? How many guests will there be in your party? May I know your name/phone number/e-mail? How do you spell that? Could you hold the line, please? I’ll check our room availability. Thank you for waiting, sir/ma’ am. Would you like to make a guaranteed reservation by credit card? I’d like to confirm your reservation. We look forward to serving you. Have a safe trip. We offer free transportation to and from the airport. May I have your airline and flight number, please? Do you know your arrival time at xx Airport, sir? A single room is US$80 per night, with 10%tax and a 10%service charge. We will need an advance deposit of US$100. We offer special rates for your company, sir. For a single room, there is a 15% discount. I’m afraid we have no suites available. Would you mind a twin instead? I’m sorry, but we are full booked for those days as it is the peak season. Is it possible for you to change your reservation date? This is the busiest season. I’m very sorry, but could you call us again later this week? We may have some cancellations. We’ll extend the reservation for you. Certainly, sir. We’ll make the change/cancellation for you. When did you make the reservation? In whose name was the reservation made? How would you like to change your previous reservation? We hope we’ll have another opportunity to serve you.
Homework 1.The main duties of concierge staff. 2.The working rocess of the bellman |
发表于：2012-12-04 阅读：436次
I.General ideas Front office departments include 1. ; 2. ; 3. ; 4. . Reservations;Front desk;Service staff; PBX Front desk---the area located in the lobby for the first and last contact of the guests. Its employees greet the arrival guests;register them,assign rooms,distribute baggage,store guests valuables;provide information;deliver mails and messages;exchange foreign currencies;check room occupancies; maintain their staying account and settle their departure account,settle their inquiries and problems. Service staff---doormen,bellman(luggage clerks),the concierges:help the guests settle in the room,provide information about local attractions, entertainment of travel. PBX----(private branch exchange:a telephone system that handles the internal and external calls----telephone operators to connect calls,handle make-up calls and messages for guests 专用支线交换机） II.Vocabulary 1.no-shows: the reserved guests without cancellation but with absence 2.Tour group: the tourist group 3.Lodging:1)If you are provided with lodging or lodgings, you are provided with a place to stay for a period of time. You can use lodgings to refer to one or more of these places.2)If you live in lodgings, you live in a room or rooms in someone's house and you pay them for this. 4.Advance deposit:prepayment deposit 5.Luggage tag；the card with information of the guests tie or stick to the luggage 6.Key card:magnetic card key 7.Adapter:coupling plug,e.g. battery charger plugs 8.Master switch:main switch 9.Smoke detector: detecter to detect the smoking 10.Extension cord:patch board;connection box接线板 11.Flyer:handbill;leaflet; propaganda sheet 12. Breakfast voucher: A voucher is a ticket or piece of paper that can be used instead of money to pay for something. e.g.gift vouchers. 13.Group leader: the leader of a tourist group 14.Group visa: visa for group 15.Bell service: service for carrying the luggage 16. In-room safe: a safe in the guests room 17.Beauty parlor:A parlour is a room in a house for sitting in.or Parlour is used in the names of some types of shops which provide a service, rather than selling things. E.g. massage parlour 18.Minibar:very small refrigerator in the guests’room 19.Minijar:mini drink water heater III.Useful expressions Check-in Getting information from the guests about a reservation 1.Have you made a reservation?2.When was it made? 3.From which company?4.Who made the reservation? 5.I’m sorry, Ma’am, but I haven’t got any record of that.Have you got a letter confirming your reservation？6.We have no record of a reservation in your name. Registering a guest 1.Would you please complete this registration form? 2.Here you are.I think I’ve filled in everything correctly. 3.You forgot to fill in the date of departure. 4.You will have to register individually,please. 5.Could I ask you to write your name in block capital? 6.Could you please ut your nationality here? 7.What’s your address in your native country/ 8.Could you sign your name here? 9.Would you put your signature here,please? When room is not ready 1.I’m afraid your room is not ready yet,Would you mind waiting please?We are very sorry for the inconvenience. 2.Our checkout time is 2o’clock,Would you mind waiting over there until then? Giving the guest the key and room card 1.Here is your key. Your room is on the fifth floor. 2.Please keep your room key until you check out. 3.Please make sure that you have it with ou all the time.You need to show it when you sign for you meals ans drinks in the restaurants and bars. 4.Our bellboy will help you with your baggage and show you the way. Reception Desk Extending the stay 1.I was going to check out today,but I have to stay for three more nights on some new errands here. 2.I should leave tomorrow, but I think I’ll have to extend. Is it possible? 3.My flight doesn’t leave until 6:15 p.m. And I don’t want to wait around at the airport all day. 4.Could I keep the room this afternoon? 5.By how many nights do you wish to extend? 6.How much longer would you like to stay? 7.If we weren’t so heavily booked, we could let you stay in the room free of charge.If you really want to keep your room this afternoon, we’ll have to charge you 50% of the daily price. 8.I’m sorry there will be someone taking your room.You may kee the room till2:00p.pm.if you wish. Receiving a guest who visits a guest in your hotel 1.Let me call him in his room first. 2.I’m sorry, but nobody answered the phone. 3.Please use the house phone.It’s right over there. 4.You can use the house phone.It’s on the other side of the lobby. 5.I’m afraid he’s out. Could you call again later? 6.Mr.Foster is here to see you. 7.There’s a Mr.Black who wants to see you,Shall I ask him to go up? 8.He asked us to tell you to meet him in the coffee shop. Giving directions 1.The Kerry Center Hotel is in the Chaoyang District. 2.The Forbidden City is to the north od Tian’anmen Square. 3.Let me show you on the map,please. 4.It’s not far from here. 5.It’s three blocks sown the street, on the left. Providing information 1.We have saunas and a massage service. 2.Car rental service is available in our hotel. 3.There are safe-deposit boxes at the front desk 4.Sports facilities are available at a small charge. 5.The newsstand has a wide selection of foreign newspapers and magazines. Concierge The main duties of concierge staff 1.to do the bell service and to take care of the guests’ needs; 2.To carry the hotel’s message to the guests and guests’ reaction to the management; 3.To act as the hosts to arriving guests and as sales representative for the hotel; 4.To serve guests in the room,the lobby,and in other public areas, run errands,and assist at departure; 5.To act as the eyes and ears of the Security Department ,watch for skippers,and make inspections as they room charges; 6.To act as good-will ambassadors to escort both from home and abroad. 7.To provide directions and information on local attractions and facilities,as well as arrange for airplane ,theater or other reservations and tickets,such as car rentals or taxi orders. The bellman’s main services: 1.On the guest’s arrival,he carries in his or her baggage from the car 2.When the guest is registering, watch out the baggage on the lobby floor; 3.With the room slip at hand,he escort the guest with his or her baggage to the room; 4.Inside the room,he performs the inspection function: 1)he hangs guests loose clothing and lifts the baggage onto the baggage rack or bed; 2)he checks the room facilities and the room cleanliness; 3)he explains the special features of the hotel.such as the operation hours of the room service. 4) before leaving the room,he final sells for a particular sinning room or lounge etc. Receiving a guest 1.It’s nice to see you here again,Mr.Smith. 2.Very glad to have you here. 3.Mind your head. 4.Leave it to me.I’ll take care of your luggage. Calling a Taxi for the guests 1.Shall I call\get a taxi for you. Sir? 2.Here’s your taxi.Please get in. 3.Your taxi will be here in a minute. 4.Have a pleasant trip. Showing the guest to the room 1.Could I have a look at your key card? 2.Is this everything? 3.Shall I show you t your room? 4.May I lead the way,Sir? 5.Let me give you a hand. 6.Is this your first time to Beijing? 7.Would you mind my putting our baggage here? 8.Please feel free to contact me if you need further service. Introducing the roon facilities and hotel service 1.Here is the light switch. 2.Here’s a brochure complaining hotel services. 3.This is our TV guide.You can get any channel you like. 4.This is your air-conditioning control unit.You set the temperature like this. 5.You can make your own tea and coffee by using this electric kettle. 6.Special laundry bags with lists are laced in the closet. Providing transportation service 1.At what time does your flight take off? 2.The minimum charge for the hotel limousine is 240EMB every 2 hours. 3.Do you need a taxi?Where do you want to go? I’d like to get a taxi-driver to help you. 4.This is you taxi card to help you quickly find the taxi whenever you have difficulties. 5.Your car\limo is already waiting for you at the main entrance. 6.Please contact the Concierge on ext.6023 regarding your flight ticket reconfirmation\charge\cancellation. Special courtesy English for bellboy. 1.Just a moment,please.The elevator will be here soon. 2.Please step inside. 3.Are you going up or sown? 4.Next car,please. 5.After you,please. 6.Follow me,Sir. 7.This way,please. 8.Please watch your step.Sir. 9.Let me help you with your luggage,please. IV. Practical practices Basic procedures check-in 1.greet the guest 2.Find out whether a reservation has been made{guests with reservations:receptionists reconfirm the accommodations requested;the guests sign the card;exchange some pleasantries；without-reservation guests:check the space availability, and so on} 3.Check the reservation list 4.Ask the guest to fill in the registration form 5.Hand out the key card 6.Show the guest to the room Practice I Registering a guest who has a reservation Complete the dialogue and fill in the registration form with the information you hear Receptionist(R):Good afternoon, welcome to the Xiamen Best Western Park Hotel. What can I do for you? Guest(G):Yes, I have a reservation with you. R:In whose name the reservation made? G: Mackintosh. R:Wait a minute ,please.I’ll check the reservation record.... Yes, we have the record under your name. Would you please fill in the registration form? G:Sorry, I have rather poor eyesight.Can you do it for me? R:Yes, of course. R:Thank you. And your nationality is? G: . R: Your address? G: Kurast , . R: Right, and your occupation? G:Ah, I am a . R:OK.Now can you give me your passport No.? G:It’s . R:Thank you.And can you tell me your next destination? G:I am going to after this. R: And how will you be paying? G: Er... By credit card.... . R:Er... Today is the 14th of May. What date are you leaving? G: . R:Well, I’v put you in Room . That’s a on the 11th floor. Here is the keycard to the room and the bellboy will show you to your room. G: Thank you. R:You are welcome.Hope you’ll enjoy your stay with us. REGISTRATION CARD ROOM NO. ARR DATE DEP DATE ADULT CHILD RATE
SURNAME
FORENAME
HOME ADDFRESS
OCCUPATION
COMPANYNAMEN &ADDRESS
NATIONSLITY
PASSORT NO.
NEXT DESTINATION
ACCOMMODATIONS REQUAIRED SINGLE DOUBLE JUNIOR SUITE DELUXE SUITE
MY ACCOUNT WILL BE SETTLED BY CASH CHECK COMPANY ACCOUNT AMERICAN EXPRESS DINERS’CLUB VISA
JCB（JAPAN CREDIT BUREAU CARD）
OTHER CREDIT CARD
SPECIMEN SIGNITURE
CLERK’S INITIALS
Practice II listen and complete------Registering a walk-in guest R: Good evening,Ma’am.May I help you? G:Yes,my name is Nancy Green.I’d like to have ( 带浴室的单人间）for tonight. R:Have you made a reservation? G:I’m afraid not. R:Wait a moment,lease.Let me see... Yes, we have a room available.May i have your passport to fill out this (登记表)for you? G:Certainly,Here you are. R:How will you make your payment? G: (用现金) R:Would you lease sign your name here? G:Yes.Thank you. R: (祝您过得愉快)。 Practice III listen and complete---Checking in FITS R:Good morning,fir and madam,welcome to our hotel.how may I help you? G:I’m Dave Simpson.We reserved a (标准间) 。Here is (确认单)。 R:Thank you.Mr.Simpson.Let me have a check.Sorry to (让您一直等候)，So you need a TWB for night? G:Yes,exactly. R:Could I see your passports? G:Here you are. R:Thank you. Would you please fill in the registration form? G:No problem.....Here you are.Er. How much do you charge for our room? R:400YUAN RMB per night.Would you pay 800yuan as deposit? G:Here you are. R:Thank you . Here is (收据).This is the key card to Room 703and these are the room cards. G:Thank you. R:The bellman will show you up to your room with your baggage.Anything else i can do for you? G:No more.Thank you. R:You are welcome.I hope you will enjoy your stay with us. Practice IV Read and complete---Checking in a group Leader(L):I’m Jeff Duke, the leader of American Academic Group 0324.We have a block of rooms reserved at your hotel. R:Yes,Mr.duke.Are all of the group members still outside? L:Yes.They are still in the bus.I didn’t want all of them in the lobby at once. R:Very well,Mr.Duke.We have got the registration materials ready for your group...Oh,you’ve reserved 15twbs for 20gentlemen and 10 ladies,including 5 couples.Is there any change? L:No. R:Could I see the copy of your group visa? L:Here you are. R:Thank you.Would you fill in the registration form with your personal information? L:I’ll take care of it...Here you are. R:Thank you.We’ve put you on the 10th floor.from1001 to 1015.Here are the key cards and room cards. L:Thank you.I’ll assign the rooms among my members R:The bellman will carry the baggage to your rooms.If you have any problems or requests.please don’t hesitate to ask us. Practice V Read and practice-----bell service (A taxi pulls up in front of the main entrance of Witz Hotel.The bellman cones over to welcome the guest.) B: Good morning,sir.Welcome to the WitzHotel. G:Thank you. B:Do you have any baggage? G:Yes, all in the trunk. (The bellman opens the trunk,takes the baggage out and checks the baggages tags.) B:So you’ve got four pieces all together? G:Yes, B:This way to the reception desk.(The guest finishes the registration at the reception desk. The bellman comes over again.) B: Mr.Johnson.your room is on the 7th floor.This way to the elevator. G:Oh, your hotel looks so magnificent. B:Thank you. Ours is the first-rate hotel and a favorite place for VIPs,official guests,and businessmen all over the world.There’re over 400 guestrooms of international standard.(Here com es the elevator.) B: Ste in,please.(While the elevator is going up.) B: The business center is on the 2nd floor.On the 3rd floor and the 4th floors are different bars,restaurants.and banquet halls.There is swimming pool,and many other recreational facilities on the 5th floor. G:Oh, great! I can swim like a fish,you see.(The elevator stops on the7th floor.) B:This way,please. ... Here we are.May I have your key card?Let me open the door.(He knock at the door first,open it, precedes the guests into the room,turns on the lights and draws the curtains aside.）（After introducing certain facilities in the room.) G:By the way,is the tap water drinkable? B:Yes,if you need hot boiled water,you may use the minijar here. G:I see.Thank you. B:Here is your key card.Mr.Johnson.Anything else I can do for you? G:No more.(Taking out some money.)It’s for you. PracticeVI Read and practice -----Information Service (A guest is talking with the informationist at the concierge desk) I:Good morning ,madam.What can Ido for you? G:Where can I have my hair done? I: You may go to our beauty parlor on the 5th floor. G:Thank you. After that,I’d like to visit the Oriental Pearl TV Tower. People say it’s the symbol of your city.But how to get there? I: You may take Bus No.o1 eastward and change to Bus No.82 at the tenth stop.Then you’ll get to the Oriental Pearl at the 4th stop. The Bus 01 stop is just opposite is just our hotel. G:Oh,my!Too complicated! I: As a 2nd choice,you may take Metro line II.It will carry you directly there. G:Fine.Where is the Metro? I:Step out of the hotel.turn left.go straight forward for one block,you won’t miss the metro station. G:Thank you.Oh,dear!My tooth is aching Could you give me some pills to kill the pain? I: I’m sorry to hear that, but we can’t give you any medicine.Shall I get you a dentist? G:Not necessary.Any pharmacy nearby? Just buy me some pills. I:Yes,but would you please fill in this form with the name of th pill,sign your name ,and pay 100yuan in advance? G:(Filling the form and reading out.)We buy this medicine on the guest’s rquest.Should anything happen,the hotel won’t be held responsible. PracticesVII:Translation 1) 我昨天下午为我的朋友史密斯先生预定了一个单间。 2) 作为补偿，我们将为您免费安排另外一间客房。 3) 请不要落下您的行李。 4) 请写清楚您准确的离店时间。 5)An irritated guest went to the reception desk. “I asked for a non- smoking room and the room you gave me smells like an ashtray.” 6）Employees need to be able to make decisions and handle problems in order to do their job properly. Their job is to satisfy the guest. If you tell a guest, “there is nothing I can do”, the guest will think “if you can’t help me, then why you are here?” 7) 刘易斯先生，这是电灯开关和调温装置。这儿是衣柜，里面有保险箱和雨伞。梳妆台里有小冰箱。这儿的饮用水加热器可为您提供热开水。床头柜上的嵌板控制着房间内的各种电器，如床头灯，电视机等。这扇门通往浴室。我们24小时提供热水。浴室里还有两个插座，分别用110伏和220伏。
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Sections 1 Monday Lesson [学习经验]
发表于：2012-12-04 阅读：27次
Sections 1 Monday Lesson Little test I.Guess words Games 1.snap 2.twist 3.stretch 4.squat 5.hop II. Sentences Translation 1.好好学习，天天向上。 2.高高兴兴上班去，安安全全回家来。 3.He is a polished apple. 4.She was singing blues as she out of her job yesterday. III. Compile a meaningful passage less than 100 words 1. On the go \run ; from morning till night ;come aboard; 2. Cheerful ; devote oneself to; 3. Because of; excellent performance; CEO; 4. From then on; try hard; blend in;throw ones weight around; 5. Lay down; reward system; encourage; 6. Loyalty;contribute to; 7. By\from all accounts; outstanding IV. Singing along Pneumonoultramicroscopicsiliconvolcanoconiosis (46letters) Walton was on the run from morning till night since he came aboard. He was always cheerful and devoted himself heart and soul to his work. Because of his excellent performance he was promoted to CEO. From then on he tried hard to blend in with his workers and never threw his weight around. He also laid down a reward system to encourage the workers to work hard. He believed that loyalty and hard work would contribute to the success of the company By all accounts he was an outstanding CEO. (95words)
Hotel Industry Hotels and their classification Major divisions in a hotel Service and management I word list 1.motel 2.guesthouse 3.3.bed-and-breakfast inn 4.chambermaid: the female servicer for the room at the housekeeping department 5.receptionist: a person who is at the front office department to receive the guest 6.Room service: the service to send the food to the guest room 7.Cashier: the person who receives money from and send the changes to the guests at finance department 8.Resume:personal brief introduction 9.Captain:headwaiter 10.salary package:salary and bonus etc. 11.Internship: the period for a graduated student to practice at some post. 12.Ambition:a desired heart to do sth. 13.Mission:task 14.Courteous:polite 15.cooperative: to do some work with each other 16.Hatch:to plan 17.Essence: the most important part of sth. 18.Managerial: referring to management 19.Entity: a real body or institution which can lawfully do business 20.Negotiation: discuss formal on the business table 21.Comprehensive:for all about of sth. 22.Temporary: for the time being,not last very long. 23.Servility:humble, 24.Joint-venture hotel 25.bellman:luggage porter II. What is a hotel? 1.The aim of a hotel is to create a ( ) for all the traveling guests who need ( ), ( ) and ( ). A hotel will enjoy great financial success only with the ( ) the guests receive from home away from home. 2. The reason why a hotel is called a mini-United Nations We can meet and serve people from ( ) and from( ). 3. The most important quality of the hotel staff must have is a real ()for people and a warm () to help them. 4. The definition of management means to get () down by the ()people. 5. The relation between service and management : golden management () golden service,the success od management depends on the service of all employees. {home away from home;rest; food ;drink\\ all walks of life;all over the world\\ things; right\\hatches} III Match the definitions 1.A place that provides lodging and food for travelers 2.A location used for entertainment and recreation 3.A hotel especially built for traveling motorist 4.A hotel which aims at convention service 5.A hotel for people who don't want to own their homes and hire accommodations on a seasonal basis or permanently A.Resort hotel B.guesthouse C.motel D.resident hotel E.convention hotel {1B2A3C4E5D} IV.Recommend the hotel to the guests A.Resort hotel B.boatel C.motel D.resident hotel E.convention hotel F.commercial hotel G.bed-and-breakfast inn H.airport hotel G1: I'd like to do business in your city and try to sell this new washing machine G2: I'm flying from your city to New York early tomorrow G3:I've been hitch-hiking from Beijing to your city.Are there any cheep places where I could stay overnight? G4:I'm arriving the Annual conference of American Hoteliers. G5:My wife and I and our two children are going by car to your town and would like to stop somewhere for one night G6:My wife and I would like to spend a week's holiday at the seaside {G1 A G2B G3 G G4 EG5C G6A} V.Match the jobs with the departments 1.chambermaid 2.receptionist 3.room service waitress 4.chief cashier 5.H.R,manger 6.Sauna and massage attendant A.front office department B.finance department C.housekeeping department D.food and beverage department E.Human Resource Dept F.the Recreation Dept VI.Classification of hotel Hotels can be classified into different types as per the function,such as ( ) hotels,( )hotels,( )hotels,( )hotels;size,e.g.( )hotels,( )hotels,( )hotels;location, for instance,( )hotels,( )hotels,etc.Hotels can also be divided into ( )hotels and ( ) hotels on the basis on the length of stay of their guests. {1C2A3D4B5E6F}{commercial;tourist;resort;convention\\small;medium-size;large\\city center;suburban\\resident;transient}
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听力50篇文字版 [商务英语]
发表于：2012-12-03 阅读：59次
听力50篇 Passage 1 Passage 2 Passage 3 Passage 4 British and American Police Officers Real policemen, both in Britain and the U.S., hardly recognize any common points between their lives and what they see on TV—if they ever get home in time. Some things are about the same, of course, but the policemen do not think much of them. The first difference is that a policeman’s real life deals with the law. Most of what he learns is the law. He has to know actually what actions are against the law and what facts can be used to prove them in court. He has to know nearly as much law as a lawyer, and what’s more, he has to put it into practice on his feet, in the dark and, running down a narrow street after someone he wants to talk to. Little of his time is spent in talking with beautiful girls or in bravely facing cruel criminals. He will spend most of his working life arranging millions of words on thousands of forms about hundreds of sad, ordinary people who are guilty — or not of stupid, unimportant crimes. (177words Passage 5 Passage 6 Passage 7 Passage 8 Passage 9 Passage 10
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发表于：2012-12-03 阅读：1550次
Am. Lit. of the colonial period • Historical backgrounds: --Establishment of the Anglican Church: Puritans vs. Anglicans (late 16th – early 17th century) --1607: Establishment of Jamestown, Virginia, first permanent English settlement in America --1620: Mayflower pilgrims --Establishment of Plymouth Colony, Massachusetts --literature was a religious matter • Major writers: -- William Bradford -- Anne Bradstreet -- Cotton Mather -- John Smith William Bradford (1590-1657) • First leader of the Plymouth Colony (30 times) • Co-authored and signed the “Plymouth Compact” • History of Plymouth Plantation (1620-1647, published in 1856) Anne Bradstreet (1612-1672) • America’s first published poet • The Tenth Muse Lately Sprung Up in America (1650, London Cotton Mather (1663-1728) • Wrote 450-plus books • Best know for Magnalia Christi Americana (1702) John Smith (1580-1631) • Major works: -- A Description of New England (1616) -- The General History of New England, and the Summer Isles (1624) II. Am. Lit. of the revolutionary period Historical Background: • 1775-1783: War of Independence (American Revolution) • July 4, 1776: The United States Declaration of Independence • J. Hector St. Jean de Crevecoeur • Benjamin Franklin • Thomas Jefferson • Thomas Paine • Washington Irving • James Fenimore Cooper • Edgar Allan Poe J. Hector St. Jean de Crévecoeur (1735-1813) • de Crévecoeur, a Frenchman, contributed two important concepts to the American consciousness: the American dream, the melting pot; • Letters from an American Farmer (1782) • Sketches of Eighteenth Century America, or More Letters from an American Farmer (1923) Franklin • One of the founding fathers of the US; • An American inventor, printer, politician, diplomat, and scientist, Franklin was one of the greatest colonial writers. He also founded the first public library, the first city hospital, and the University of Pennsylvania (1740); • Autobiography (1771) • Poor Richard’s Almanac (1732-1757) Thomas Jefferson (1743-1826) • The third and fourth President of the US (purchased the Louisiana Territory from France in 1803), Jefferson was also a diplomat, an architect, a musician, a scientist and inventor. He also founded the University of Virginia (1819); • Drafted the Declaration of Independence Thomas Paine (1737-1809) • Called "a corsetmaker by trade, a journalist by profession, and a propagandist by inclination,” Thomas Paine was an English-American political activist, author, political theorist and revolutionary. • Common Sense (1776) • The American Crisis (1776–83) Washington Irving (1789-1851) • American author, essayist, biographer and historian of the early 19th century, Irving, along with James Fenimore Cooper, was among the first American writers to earn acclaim in Europe, and Irving encouraged American authors such as Nathaniel Hawthorne, Herman Melville, Henry Wadsworth Longfellow, and Edgar Allan Poe. • “Father of American literature” • Irving published by many pseudonyms (pen names): Jonathan Oldstyle, Geoffrey Crayon, Anthony Evergreen, Diedrich Knickerbocker. • A History of New York (1809) • He is best known for his short stories "The Legend of Sleepy Hollow," "Rip Van Winkle,” and “The Devil and Tom Walker”, collected in The Sketch Book of Geoffrey Crayon, Gent. (1820) James Fenimore Cooper (1789-1851) • A prolific and popular American writer of the early 19th century, He is best remembered as a novelist who wrote numerous sea-stories and the historical novels known as the Leatherstocking Tales. Among his most famous works is the Romantic novel The Last of the Mohicans, often regarded as his masterpiece. • Father of the American novel • Major works: -- Precaution (1820) -- Leatherstocking tales (5): The Pioneers (1823) The Last of the Mohicans (1826) The Pathfinder (1840) The Deerslayer (1841) The Prairie (1827) Edgar Allan Poe (1809-1849) • An American author, poet, editor and literary critic, considered part of the American Romantic Movement. Best known for his tales of mystery and the macabre, Poe was one of the earliest American practitioners of the short story and is considered the inventor of the detective fiction genre. He is further credited with contributing to the emerging genre of science fiction. He was the first well-known American writer to try to earn a living through writing alone, resulting in a financially difficult life and career. Other works: • Politian (1835) – Poe's only play • The Narrative of Arthur Gordon Pym of Nantucket (1838) – Poe's only complete novel • "The Philosophy of Composition" (1846) – Essay • Eureka: A Prose Poem (1848) – Essay • "The Poetic Principle" (1848) – Essay III. Am. Lit. of the Romantic Period • The Romantic Period was also called the New England Renaissance (1840-1855). • The most important feature was Transcendentalism (超验主义). • Transcendentalism (P. 77-78): a philosophical movement that developed in the 1830s and 1840s in the Eastern region of the United States as a protest to the general state of culture and society. Among the transcendentalists' core beliefs was the inherent goodness of both man and nature. Transcendentalists believed that society and its institutions—particularly organized religion and political parties—ultimately corrupted the purity of the individual. They had faith that man is at his best when truly "self-reliant" and independent. It is only from such real individuals that true community could be formed. • The major figures in the movement were Ralph Waldo Emerson, Henry David Thoreau, philosopher John Muir, feminist writer and lecturer Margaret Fuller and educator Amos Bronson Alcott, leader of the transcendentalist and contributor to The Dial, George Ripley, as well as Elizabeth Palmer, publisher of The Dial.
Ralph Waldo Emerson (1803-1882) • American essayist, lecturer, and poet, who led the Transcendentalist movement of the mid-19th century. He was seen as a champion of individualism and a prescient critic of the countervailing pressures of society, and he disseminated his thoughts through dozens of published essays and more than 1,500 public lectures across the United States. • Emerson is also well known as a mentor and friend of fellow Transcendentalist Henry David Thoreau. --Major essays and speeches: • Nature (1836, essay) • The American Scholar (1837, speech, called “intellectual declaration of independence”) • Essays: First Series (1841) and Essays: Second Series (1844): “Self-reliance” “The Over-soul” “Circles” “The Poet” “Experience” Henry David Thoreau (1817-1862) • an American author, poet, philosopher, abolitionist (废奴主义者), naturalist, tax resister, development critic, surveyor, historian, and leading transcendentalist. He is best known for his book Walden (《华尔登湖》), a reflection upon simple living in natural surroundings, and his essay Civil Disobedience (《论公民的不服从》), an argument for individual resistance to civil government in moral opposition to an unjust state. Major works: • The Service (1840) • A Walk to Wachusett (1842) • Paradise (to be) Regained (1843 • Reform and the Reformers (1846–48) • A Week on the Concord and Merrimack Rivers (1849) • Resistance to Civil Government, or Civil Disobedience (1849) • Slavery in Massachusetts (1854) • Walden (1854) • A Plea for Captain John Brown (1859) • Remarks After the Hanging of John Brown (1859) Nathaniel Hawthorne (1804-1864) • An American novelist and short story writer, Hawthorne (originally named Hathorne) was born in Salem, MA, which was the site of Salem witch trials (1692-93): 19 hanged, one pressed to death, 8 condemned, about 50 confessed, above 150 in prison, more 200 accused. • Much of Hawthorne's writing centers on New England, many works featuring moral allegories with a Puritan inspiration. His fiction works are considered part of the Romantic movement and, more specifically, dark romanticism. His themes often center on the inherent evil and sin of humanity, and his works often have moral messages and deep psychological complexity. Major works: • Fanshawe (anonymously, 1828) • The Scarlet Letter (1850) • The House of the Seven Gables (1851) • The Blithedale Romance (1852) • The Marble Faun (1860) • Twice-Told Tales (1837) • Grandfather’s Chair (1840) • Mosses from an Old Manse (1846) • The Snow-Image, and Other Twice-Told Tales (1852) Herman Melville (1819-1991) • An American novelist, short story writer, essayist, and poet. He is best known for his novel Moby-Dick. His first three books gained much contemporary attention (the first, Typee, becoming a bestseller), but after a fast-blooming literary success in the late 1840s, his popularity declined precipitously in the mid-1850s and never recovered during his lifetime. • When he died in 1891, he was almost completely forgotten. It was not until the “Melville Revival” in the early 20th century that his work won recognition, especially Moby-Dick, which was hailed as one of the literary masterpieces of both American and world literature. He was the first writer to have his works collected and published by the Library of America. Major works: • Typee (1846) • Omoo (1847) • Mardi: And a Voyage Thither (1849) • Redburn: His First Voyage (1849) • Moby-Dick; or, The Whale (1851) • The Confidence-Man (1857) • Battle Pieces and Aspects of the War (1866) (poetry collection) • Clarel: A Poem and Pilgrimage in the Holy Land (1876) (epic poem) • Billy Budd (1891 unfinished, published posthumously 1924) IV. Am. Lit. during the Civil War Historical backgrounds: • Slavery in America (slave trade, 1619-1805) • Plantation economy in the Deep South • The Underground Railroad and the Fugitive Slave Act of 1850 • Uncle Tom’s Cabin (1852) • The American Civil War (1861-65) • Abraham Lincoln elected Presidentà signed Emancipation Proclamation (1863) • Dec. 6, 1865, slavery finally abolished in US Main Writers: • Harriet Beecher Stowe • Frederick Douglass • Walt Whitman • Emily Dickinson
Harriet Beecher Stowe (1811-1896) • An American abolitionist and author, whose novel Uncle Tom's Cabin (1852) was a depiction of life for African-Americans under slavery; it reached millions as a novel and play, and became influential in the United States and United Kingdom. It energized anti-slavery forces in the American North, while provoking widespread anger in the South. She wrote more than 20 books, including novels, three travel memoirs, and collections of articles and letters. She was influential both for her writings and her public stands on social issues of the day. • When meeting her, President Lincoln said “So this is the little lady who made this big war!” • Uncle Tom’s Cabin was an instant hit: It sold 3,000 copies the first day, 10,000 copies within a week, and 300,000 within a year. Before 1860 alone, there were 30 British editions, 12 German, 5 French, and 23 other translations. • To refute critics who argued that Uncle Tom’s Cabin was not authentic, she wrote A Key to Uncle Tom’s Cabin (1853). A Key contained documented case histories, newspaper articles, and legal and scholarly treatises. This was followed by a second anti-slavery novel, Dred, in 1856. Frederick Douglass (1817-1895) • An American social reformer, orator, writer and statesman. After escaping from slavery, he became a leader of the abolitionist movement, gaining note for his dazzling oratory and incisive antislavery writing. He stood as a living counter-example to slaveholders' arguments that slaves did not have the intellectual capacity to function as independent American citizens. Many Northerners also found it hard to believe that such a great orator had been a slave. Major works: • A Narrative of the Life of Frederick Douglass, an American Slave (1845) • My Bondage and My Freedom (1855) • Life and Times of Frederick Douglass (1881, revised 1892) Walt Whitman (1819-1892) • An American poet, essayist and journalist. A humanist, he was a part of the transition between transcendentalism and realism, incorporating both views in his works. Whitman is among the most influential poets in the American canon, often called the father of free verse (自由诗). Major works: • Franklin Evans (1842) • Leaves of Grass (1855, revised several times, finally the "Deathbed Edition" 1891) • Drum-Taps (1865) • Memoranda During the War • Specimen Days • Democratic Vistas (1871) Emily Dickinson (1830-1886) • An American poet. While Dickinson was a prolific private poet, fewer than a dozen of her nearly eighteen hundred poems were published during her lifetime. • The work that was published during her lifetime was Dickinson's poems are unique for the era in which she wrote; they contain short lines, typically lack titles, and often use slant rhyme as well as unconventional capitalization and punctuation. Many of her poems deal with themes of death and immortality, two recurring topics in letters to her friends. • Her first collection of poetry was published in 1890 by personal acquaintances Thomas Wentworth Higginson and Mabel Loomis Todd, both of whom heavily edited the content. A complete and mostly unaltered collection of her poetry became available for the first time in 1955 when The Poems of Emily Dickinson was published by scholar Thomas H. Johnson. Despite unfavorable reviews and skepticism of her literary prowess during the late 19th and early 20th century, critics now consider Dickinson to be a major American poet. V. Realist Literature (1865-1915) • Historical Background: industrialization and alienation, realism and naturalism • Main Writers: -- Mark Twain -- Stephen Crane -- Jack London -- Frank Norris -- Theodore Dreiser -- Local Colorists (Bret Harte, Sarah Orne Jewett, Kate Chopin, Charlotte Perkins Gilman, Willa Cather) -- Edith Wharton -- Henry James Realism (现实主义) • Realism was a reaction to Romanticism,. The realists, the 19th century’s answer to the 6 p.m. news, told it like it was, focusing on the lives of ordinary people. • Literary realism began with mid nineteenth-century French literature and extended to late-nineteenth- and early-twentieth-century authors. In the spirit of general "realism," Realist authors opted for depictions of everyday and banal activities and experiences, instead of a romanticized or similarly stylized presentation. Rejecting the heroic and adventurous (hallmarks of romanticism), the realists concentrated on pessimistic views of poverty, prostitution, and pain. Naturalism (自然主义) • Naturalism was a literary movement taking place from the 1880s to 1940s that used detailed realism to suggest that social conditions, heredity, and environment had inescapable force in shaping human character. • Like the realists, the naturalists focused on the lives of ordinary people and attempted to portray life truthfully and accurately. But the naturalists took a darker view of the world. According to the naturalist: àThe universe is unpredictable, spontaneous, and discontinuous; àOur fate is determined by our environment, heredity, and chance; àFree will is an illusion; àLife is a cruel joke. • Naturalism is the outgrowth of literary realism. Naturalistic writers were influenced by Charles Darwin's theory of evolution. They believed that one's heredity and social environment largely determine one's character. Whereas realism seeks only to describe subjects as they really are, naturalism also attempts to determine "scientifically" the underlying forces (e.g., the environment or heredity) influencing the actions of its subjects. Naturalistic works often include uncouth or sordid subject matter; for example, Émile Zola's works had a frankness about sexuality along with a pervasive pessimism. Naturalistic works exposed the dark harshness of life, including poverty, racism, violence, prejudice, disease, corruption, prostitution, and filth. As a result, naturalistic writers were frequently criticized for focusing too much on human vice and misery. Mark Twain (1835-1910) • Real name: Samuel Langhorne Clemens • Mark Twain is the phrase Mississippi boatmen used to signify 2 fathoms of water, the depth needed for a boat’s safe passage. • Twain was a vocal champion of any oppressed minority: He championed for black rights, supported workers, and deplored anti-Semitism. He also supported Native Americans, which was amazing for his time. And he spoke out in favor of women, too. Major works: • “The Celebrated Jumping Frog of Calaveras Country” (short story, 1865) • Innocents Abroad (1869) • Roughing It (1872) • The Gilded Age (1873) • The Adventures of Tom Sawyer (1876) • The Prince and the Pauper (1881) • Life on the Mississippi (1883) • The Adventures of Huckleberry Finn (1884) • The Man That Corrupted Hadleyburg (1900) Major works: • “The Celebrated Jumping Frog of Calaveras Country” (short story, 1865) • Innocents Abroad (1869) • Roughing It (1872) • The Gilded Age (1873) • The Adventures of Tom Sawyer (1876) • The Prince and the Pauper (1881) • Life on the Mississippi (1883) • The Adventures of Huckleberry Finn (1884) • The Man That Corrupted Hadleyburg (1900) Stephen Crane (1871-1900) • American novelist, short story writer, poet and journalist • Stephen Crane died broke at the age of 28. Although his life was brief and painful – he died of tuberculosis and malaria – Crane published an amazing amount: five novels, two volumes of poetry, three big story collections, two books of war stories, and countless works of short fiction and reporting. • The first novel to deal realistically with life in the slums, Maggie has been called “the first American novel”, “the first naturalistic novel”, and “the first novel that divides the English with the American novel”. • His writing made a deep impression on 20th century writers, most prominent among them Ernest Hemingway, and is thought to have inspired the Modernists and the Imagists (意象派诗人). Major works: • Maggie: A Girl of the Streets (1893) • The Red Badge of Courage (1895) • The Black Riders and Other Lines (1895) • George's Mother (1896) • The Open Boat and Other Tales of Adventure (1898) • War is Kind (1899) • Active Service (1899) • The Monster and Other Stories (1899) • Wounds in the Rain (1900) • The O'Ruddy (1903) Jack London (1876-1916) • Real name: John Griffith Chaney, an American author, journalist, and social activist. He was a pioneer in the then-burgeoning world of commercial magazine fiction and was one of the first fiction writers to obtain worldwide celebrity and a large fortune from his fiction alone. • London was the highest-paid writer of his day (earning more than $70,000 a year), but he lived hard and died young. • London was a passionate advocate of unionization, socialism, and the rights of workers and wrote several powerful works dealing with these topics such as his dystopian novel, The Iron Heel and his non-fiction exposé, The People of the Abyss. Novels: • The Cruise of the Dazzler (1902) • A Daughter of the Snows (1902) • The Call of the Wild (1903) • The Kempton-Wace Letters (1903)(published anonymously, co-authored with Anna Strunsky) • The Sea-Wolf (1904) • The Game (1905) • White Fang (1906) • Before Adam (1907) • The Iron Heel (1908) • Martin Eden (1909) • Burning Daylight (1910) • The Scarlet Plague (1912) • A Son of the Sun (1912) • The Abysmal Brute (1913) • The Valley of the Moon (1913) • The Mutiny of the Elsinore (1914) • The Little Lady of the Big House (1916) Short story collections: • Son of the Wolf (1900) • Chris Farrington, Able Seaman (1901) • The God of His Fathers & Other Stories (1901) • Children of the Frost (1902) • The Faith of Men and Other Stories (1904) • Tales of the Fish Patrol (1906) • Moon-Face and Other Stories (1906) • Love of Life and Other Stories (1907) • Lost Face (1910) • South Sea Tales (1911) • When God Laughs and Other Stories (1911) • The House of Pride & Other Tales of Hawaii (1912) • Smoke Bellew (1912) • A Son of the Sun (1912) • The Night Born (1913) • The Strength of the Strong]] (1911) • The Turtles of Tasman (1916) • The Human Drift (1917) • The Red One (1918) • On the Makaloa Mat (1919) • Dutch Courage and Other Stories (1922) Autobiographical memoirs: • The Road (1907) • John Barleycorn (1913) • Non-fiction and essays: • The People of the Abyss (1903) • How I Became a Socialist (1903) • The War of the Classes (1905) • Revolution, and other Essays (1910) • The Cruise of the Snark (1911) Frank Norris (1870-1902) • an American novelist, during the Progressive Era, writing predominantly in the naturalist genre. His notable works include McTeague (1899), The Octopus: A Story of California (1901), and The Pit (1903). • Frank Norris's work often includes depictions of suffering caused by corrupt and greedy turn-of-the-century corporate monopolies. Although he did not openly support socialism as a political system, his work nevertheless evinces a socialist mentality and influenced socialist/progressive writers such as Upton Sinclair. Theodore Dreiser (1871-1945) • an American novelist and journalist of the naturalist school. His novels often featured main characters who succeeded at their objectives despite a lack of a firm moral code, and literary situations that more closely resemble studies of nature than tales of choice and agency. Dreiser's best known novels include Sister Carrie (1900) and An American Tragedy (1925). • Considered by many to be the leader of naturalism in American writing, Dreiser is also remembered for his stinging criticism of the genteel tradition—what literary critic William Dean Howells described as the “smiling aspect of life”—typifying America. In his fiction, Dreiser deals with social problems and with characters who struggle to survive. Major works – Fiction: • Sister Carrie (1900) • Old Rogaum and His Theresa (1901) • Jennie Gerhardt (1911) • The Financier (1912) • The Titan (1914) • The "Genius" (1915) • Free and Other Stories (1918) • Twelve Men (1919) • An American Tragedy (1925) • Chains: Lesser Novels and Stories (1927) • A Gallery of Women (1929) • The Bulwark (1946) • The Stoic (1947) Local Color writers • In literature, regionalism or local color refers to fiction or poetry that focuses on specific features – including characters, dialects, customs, history, and landscape – of a particular region. • Most famous writers: --Bret Harte --Mary Wilkins Freeman --Sarah Orne Jewett -- Kate Chopin --Charlotte Perkins Gilman --Willa Cather Bret Harte (1836-1902) • an American author and poet, best remembered for his accounts of pioneering life in California, including "The Outcasts of Poker Flat“ and “Tennessee's Partner”. • The Tales of the Argonauts, a volume of short sketches published in 1875 • Plain Language from Truthful James, known also as The Heathen Chinee, was a satire of racial prejudice in northern California, but was embraced by the American public as a mockery of Chinese immigrants, and shaped anti-Chinese sentiment more than any other work at the time. • The Stolen Cigar-Case, featuring ace detective "Hemlock Jones", was praised by Ellery Queen as "probably the best parody of Sherlock Holmes ever written". |
