I.Can you give the answers to them ?

1. Which department is the busiest and most important one  in a hotel?

  2. What is the responsibility of an executive  housekeeper?

  3. What is the duty of  the housemaids  ?

  4. Turn-down service will be done by the day shift,right?

5. What do you think of the service that is offered by a housekeeper?

6.What does the turn-down service include?

7.What is the main duty of the Housekeeping Department Staff? 

II.Useful expressions

Room cleaning

1.When would you like me to make up your room,Sir?

2.Could you like me to clean up your room right now,Sir?

3.We'll come and clean your room immediately.

Turn-down Service

1.May I do the turn-down service for you now,Sir\Madam?

2.Shall I come back later?

3.Shall I draw the curtains for you,Sir\Madam?

4.May I turn on the light for you?

5.Can I make the beds for you now or do you wish it to be done later?

Maintenance Service

1.We'll have the maintenance department check it for you.

2.It needs to be replaced.

3.I'm sorry,Sir.I'll inform the maintenance department at once.

4.We'll send someone up to your room right now.

5.We can have it repaired.

6.Maintenance can be there in the next 15 minutes.

Laundry Service

1.Please complete the laundry list and put it together with your laundry.

2.There is an extra 50%charge for express service.

3.Is it for normal service or express service?

4.What time should\can we pick up your laundry?

5.We only do simply mending.

6.We'll stitch it on washing.

7.The laundry has sewed a new button for you.

III WIRDS

tidy up                                                       

shower                                                   v.

pillow-case                                                      n.

hair-dryer                                                 n.

volt                                                                       n.

converter                                                n. 

laundry                                                   n.

shrink                                                                    v.

colorfast                                                 adj. 

check-out room               

Room Center               room status report        baby-sitting     

turn-down service        folding bed                   briefcase             n.                  laptop                         

maintenance          n.                         express service     

executive               housekeeper                  vacuum cleaner        

pajamas                toilet paper               trolley                           wardrobe       slipper 

IV.Dialogues.(Ss compile the following )

1. Making Up the Room

2. Asking for Room Service

3. Laundry Service

4. Turn-down Service                         

5. Safe-Deposit Box

6. Maintenance Service

V.situational dialogues

Situation A:

A guest of Room 1306 is going to have his suit cleaned, for there is a grease stain on it, so a housekeeper is sent to pick it up.

Situation B:

      Make a telephone call: Jim Norton wants to use his electric razor, but it’s out of power. So he calls room service for a transformer.                                      

VI Complete the dialogue

(Knocking on the door)

H: Housekeeping. __________________?

G: Come in.

H: Good evening. ______________________?

G: What do you mean by “turn down service”?

H: For” turn down service”, I’ll switch on certain lights, draw the curtains, make up your bed, empty the waste bin …

G: Not now, please. We are going to have a get-together with our friends here. _____________?

H: Certainly, madam? Would you like me to put down the curtains for you?

G: ___________. That’s much better.

 

H: Is there anything I can do for you?

G: Yes, I’d like to have 4 plates, 8 glasses and ________ to cut the fruit.

H: I’m sorry, madam. I can bring you the _____________, but knives can not be offered to guests. Do you mind if I take the fruit away and cut them for you?

G: _____________. You may take the fruit and bring them back with the plates.

H: Certainly, madam. I’m always at your service and wish you a good time.

G: Thank you.

H: You’re welcome.

VII Translation

1)下午4：30~6：00无法清理房间。

2)你能给我演示一下这个吹风机怎么使用吗？

3)客房服务员马上给您送过去，请稍候。

4)请告诉我们您要求什么时候将衣服送回？

5)您衣服上的一颗钮扣掉了，洗衣房已为您缝上了一颗新的。

VIII. Complete the table

客房设施中英文对照表翻译练习

房门

 

红酒杯

 

天花板

 

 

Do Not Disturb Sign

梳子

 

 

doorbell

冰桶/夹

 

地毯

carpet

 

laundry bag/list

牙具

 

 

lock

卫生间

 

抽风机

exhaust  fan

 

bathrobe

口杯

 

 

blanket

紧急出口

 

淋浴喷头

shower head

 

shoe cloth

浴袍

 

 

 

peephole

 

 

 

washbasin

 

shoehorn

 

shower cap

 

防火图

fire escape plan

梳妆椅

 

 

tap

 

shoe basket

面巾纸

tissue

 

衣橱

wardrobe

玻璃窗

 

面巾架

towel set

棉被

quilt

卷纸

toilet paper

 

衣架

 

窗台

 

浴缸

 

 

shopping bag

 

soap

 

保险箱

 

 

curtain

皂槽

 

 

stationery folder

 

lady's sanitary  bag

 

穿衣镜

 

 

armchair

浴帘

 

 

envelopes,writing paper

 

nail file

 

行李柜

 

 

round table

花洒

 

 

comment card

 

shaver

 

空调调节器

 

 

stand lamp

墙砖

 

 

fax paper

 

cotton  stick

 

电视柜

 

 

bed/bedspread

云石台

 

 

ball pen

 

bath towel

 

电冰箱

 

 

bedside table

电吹风

 

 

TV program list

 

face towel

 

酒水柜/洋酒

mini bar/foreign wine

床头柜控制开关

 

垃圾桶

 

 

service directory

 

bath mat

 

电热水壶

electric  kettle

请勿打扰

 

面巾纸盒

 

 

teabags

 

hand towel

 

凉水瓶

cooling bottle

挂画

 

卷纸架

toilet paper holder

 

pad/penicil/writing paper

地秤

 

 

茶杯

tea cup

烟感器

 

浴巾架

towels shelf

 

slippers

矿泉水

 

 

咖啡杯

Coffee cup

音响

 

凉衣绳

clothes-line

 

shampoo

烟缸

 

 

茶缸

mug

电话

 

花瓶

 

 

foam bath

枕套

 

 

直升杯

tumbler

墙纸

 

床垫

mattress

 

hair conditioner

折叠床/加床

 

 

床褥

bed pad

床单

 

插座

socket

 

bedside lamp

灯罩

 

 

 

green tea

红茶

 

茉莉花茶

jasmine tea

 

bulb

针线包

 

 

 

iron

烫衣板

ironing board

清洁桶

cleaning bucket

 

wall lamp

马桶

 

 

脏布草

soiled linen

房价单

tariff

吸尘器

vacuums

 

maid's cart

航空信封

 

 

厚窗帘

blackout drapes

 

 

 

 

 

 

 

 

 

 

VIII Oral discussion

 

1.Work in small groups and discuss

       What would make a company or organization a great place for you to work?

2.What makes a good team?

Do you prefer working on your own or as a member of a team?

3.What are the steps in the process to make the delicious curry?

IX Video watching and answering

4.