PART I Serving Chinese Food

1. To help the students master the procedure of offering Chinese food service

2.   To learn what a waiter or waitress should do when serving the guests

3.   To help the students make similar dialogues

Warming -up Questions:

（1） Can you tell me some famous Chinese dishes?

（2） Can you tell us the Eight Cuisines in China?

 (3)  Which department is in charge of this service?

Categorization of Chinese cuisine

Sichuan Cuisine  Shandong Cuisine  Cantonese / Guangdong Cuisine   Jiangsu Cuisine  Fujian Cuisine     Hunan Cuisine      Anhui Cuisine      Zhejiang Cuisine

Feature of Chinese cuisine:

Food & Beverage Department

Listen to Dialogue 1 – In the Chinese Restaurant

Pre-listening questions:

1) What does the hostess present to the couple after having them seated?

2) Does the restaurant serve salamander? 

3) Do you know Maotai? Can you talk something about it?

4)When the customers come into your restaurant, what  will you ask first?

Procedures of receiving diners

when there are tables available：

when there are no tables available：

Procedures of taking orders:

Order of serving Chinese food:

Restaurants categorized by service:

Listen to Dialogue 2 – Paying the Bill

Pre-listening questions:

1) Is there anything wrong with the bill?

2) How would the guest like to pay his bill? 

Translation

1) We have a window table reserved for you.

2)  I’m afraid there is no other place free at the moment.

3) I’m sorry, this table is already reserved.

4) There will be a wait of about twenty minutes.

5) You can sit in the bar if you like and we’ll call you when we have a table.

6) Have you decided what you’d like?

7) What would you like to start with?

8) Would you like something to drink?

9) How about the dessert?

10) What soup would you prefer?

11) What would you like for your main course?

12) What would you like to go with your main course?

13) Would you like a drink before your meal?

14) Could you recommend some good wine?

15) Waiter, would you bring the bill please?

16) Who is paying please?

17) Which kind of credit card are you holding?

18) Sorry. We don’t accept foreign currencies.

19) Look forward to your visit again.

20) Let’s go Dutch this time.

PART II Serving Western Food

1. To help the students master how to offer to order room service and send the room service order.

2. Make situational dialogues fluently.

QUESTIONS

1. Can you name some popular western wines and dishes?

2. What would be the table manners in the west?

CULTURE OF BACKGROUND

Order of serving western food:

Types and contents of   western breakfast:

Dialogue 1 --  Offering Room Service

Pre-listening questions:

What is the guest’s room number?

What kind of breakfast does the guest order?

Dialogue 2 --  Explaining Western Dishes

Pre-listening question:

What is the chef’s recommendation?

Tanslation

我们饭店提供24小时送餐服务。

如果您要什么，就按铃叫服务员。

如果您想把饮食送到房间里，就打电话叫客房送餐。

您可以在房间里享用早餐。

Good morning. This is Room Service. May I help you?

I’m the waiter from room service. I’ve brought you the breakfast.

We will collect the plates in 45 minutes.

How would you like your steak done, sir? Rare, medium or well done?

Would you sign the bill, please?

Enjoy your breakfast, sir.

Part III Serving Beverage

Learn how to serve wines in a western restaurant or in the bar

Learn how to face a complaint regarding food quality or service.

 

1. Can you  give us some names of the famous wine home and abroad?

2. Discuss with your partner the beverage menu in Chinese restaurants. What are some of the items on the beverage list?

3. Can you say some names of cocktails? Do you know how to make a cocktail?

Task 1 Related information

- Introduction of wine 常用的外国酒   中国八大名酒

 

倾国倾城八大葡萄酒名庄

Chateau Lafite Rothschild

Chateau Haut-Rrion

Chateau Latour

Chateau Mouton Rothschild

Chateau Margaux

Chateau Cheval Blanc

Chateau Ausone

Petrus 

the raw materials of cocktails

Dialogue 1 – Wine Order in the Restaurant

 Pre-listening questions:

  What wine did the waiter recommend the couple to have with their dinner?

Dialogue 2 – At the Bar

 Pre-listening questions:

  What wine did the tourists order respectively?

Dialogue 3 -A Complaint in the Restaurant

Pre-listening questions:

1)  How does the hostess deal with this complaint?

2) Have you ever had an unpleasant experience in a restaurant? Did you make a complaint? How was it handled? Share you experience with your group.

Task 4 translation

) I would like to look through the drink list.

2) How would you like it, straight or on the rocks?

3) This wine is usually popular with ladies.

4) Would you like a la carte?

5) Would you prefer red, white or rose wine?

6) What would you like to drink? We have variety of wines and liquors, Which kind do you prefer?

7. 晚上好，你们想喝点什么

8. 唔，先让我看一下酒水单

9. 我们中国有八大名酒。我说您来一杯我们的山西汾酒吧。

10. 服务员, 给我一杯青岛啤酒。给她来一杯杜松子酒。